The protection of your personal data is important to us at defineme.se.
The data controller for the processing of your personal data is:
Define Me Scandinavia AB
392 39 Kalmar, Sweden
What personal data is collected
When you are in contact with us, we collect personal information about you as necessary. For example, it’s about when you buy a product from us, or when you interact with our website by, for example, writing a review.
The information we collect is:
- Email address
- Phone number
We also retain data about your order history and the IP address you used for your visit with us.
In case you use Payson as a payment method, Payson also collects your Social security number in some cases. But we do not have access to that. We also do not have access to information about your payment methods.
Why we process your personal data
We process your personal data for the following purposes and on the basis of the following legal bases:
We process personal data for the handling of orders and to send messages about delivery status.
The processing is necessary in order for us to fulfill our agreement with you.
Customer service issues
We process personal data to handle customer service issues such as: Complaints and warranty issues.
We process your data in order to be able to assist you with your customer service issues, which is our legitimate interest, and to fulfill the obligation of law in case of complaints and warranty issues.
We process personal data to send offers and marketing via email and mail.
We also recommend products on the website and send you personal offers and reminders of products that remain in your shopping cart. This treatment may include profiling.
The processing is done with your consent for direct marketing or for our legitimate interest to send direct marketing.
We process personal data in order to arrange competitions where we offer you to participate.
The processing takes place for our legitimate interest in administering competitions that people participate in.
Improvement and development
We process personal data in order to improve and develop our services, our products and our technical systems.
The processing takes place for our legitimate interest to be able to update, improve and develop our service, products and our internal technical systems.
Requirements from laws
We process your personal data in order to comply with applicable laws. This is, for example, about accounting, tax and product safety laws.
We will be able to meet the requirements that the law imposes on us.
Prevention of abuse and crime
We process your personal data to prevent misuse of our services and to prevent crimes such as fraud.
The processing takes place for our legitimate interest to prevent and prevent misuse and unlawful use of our services.
Who can take part of the personal data
We may share personal information with others, but only when permitted by law. Those to whom personal data are shared may be, for example, Authorities, logistics companies, marketing companies or other suppliers. In such contexts, data processing agreements are signed with the suppliers who handle personal data on our behalf.
Transfer of personal data to country outside EU/EEA
In some cases, we may transfer personal data to legal entities in countries outside the EU/EEA. In such cases, the transfer takes place either to countries to which the EUROPEAN Commission has decided that there is an adequate level of protection, when using standard contractual clauses approved by the EUROPEAN Commission or other appropriate safeguards. Transfer to the United States may also be in accordance with the Privacy Shield provisions.
We save personal data during this time period
We store the personal data for as long as it is required by law or regulation, or as long as it is necessary for the purposes for which it was collected.
Purchases and order history are retained as long as we are required to do so in order to comply with legal requirements.
Customer service data related to purchases and complaints are retained as long as we are required to do so in order to comply with legal requirements. Communication with our service desk that does not have to be saved to comply with the requirements of law is cleared after six months.
Marketing data is saved until you request to no longer receive marketing material.
Data for the prevention of abuse and crime are retained as long as we need it to prevent or report crimes (e.g. fraud).
We will respond to your request regarding any of your rights as soon as possible but at the latest within one month.
Where permitted by applicable law, we may charge an administrative fee to fulfill a request as set out below.
You have the right to receive information about how we process your personal data and a copy of the personal data.
You can request incorrect or incomplete data to be corrected.
You have the right to have your personal data erased in the following cases:
- The personal data are no longer necessary for the purposes for which they were collected or processed;
- You have withdrawn your consent to the processing of the personal data and there is no other legal basis for the processing;
- You have objected to the processing of personal data that has been done with the support of our legitimate interest and your interest weighs heavier;
- We have processed the personal data illegally;
- The personal data must be erased in order to comply with a legal obligation.
Restriction of processing
You have the right to request that the processing of your personal data be restricted in the following cases:
- You dispute the accuracy of the personal data, for a period that allows us to verify the accuracy of the personal information;
- We have processed the personal data illegally and you oppose the deletion of the personal data and request, instead, that its use be restricted;
- You need the personal data in order to determine, enforce or defend legal claims, but we no longer need the personal data for the purposes for which they were processed;
- You have objected to the processing of your personal data and we assess for a time whose legitimate interest is ahead.
Objection to processing
You have the right to object to any processing of your personal data that we process in relation to a legitimate interest. If we do not have a legitimate interest that precedes your interests or if we have to continue processing to safeguard legal claims, the treatment ceases.
Objection to direct marketing
You have the right to object to the processing of personal data for direct marketing purposes. You can object to direct marketing by contacting customer service. If you have made such an objection, we will stop processing your personal data for direct marketing purposes.
You have the right to receive the personal data that you have provided to us and that we process automated for the purpose of agreement with you or on the basis of your consent, in a structured and machine-readable format.
If you are dissatisfied with how we process your personal data, you may contact us or lodge a complaint with a supervisory authority.
We use so-called cookies on the site.
The information collected and analyzed using cookies is used to personalize and streamline website content, services, offers and advertisements to you as a visitor, and to increase the security of our e-commerce.
If you do not accept cookies in your browser, several of the features on this website will not work. This is because the home page will perceive you as a new visitor at each new loading of a page.
If you do not accept cookies, your browser can be set so that you automatically deny the storage of cookies or learn each time a website requests to store a cookie. The browser can also delete previously stored cookies. See your browser’s help pages for more information.
Google will use this information for the purpose of evaluating your use of the website. It also compiles reports of activities on the website and provides other services related to activities on the site.